• Once delivery is tipped off truck NO REFUND POLICY applies 
  • Cancellation of delivery after loading will result in fee, the fee will reflect the cost of loading and unloading, any transport involved. 
  • Any product which is mixed at the customer’s request will not be able to be returned or exchanged. No Refund will be given under any circumstance. 
  • Bulka Bags once filled are not refundable 
  • Turf MUST be paid in full before cutting. Once cut a NO REFUND POLICY applies 
  • Once firewood is delivered and tipped, no refund is available. 
  • Tiles, Pavers, Blocks are not returnable, will not be exchanged or refunded. 
  • Third party items (products onsold) stocked by Oz Landscape Supplies are not returnable, will not be exchanged or refunded. Refer to Oz Landscape Supplies website for specific terms on these items.